At ShieldTite, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how ShieldTite ("we", "us", or "our") collects, uses, discloses, and protects your personal information when you visit our website, make a purchase, contact us, or interact with our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.


1. Information We Collect

We may collect different types of information depending on how you interact with ShieldTite.

Personal Information You Provide

When you place an order, contact us, subscribe to communications, or request support, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Payment information
  • Order details
  • Product preferences
  • Customer service communications

Business Information

For wholesale, distributor, or business inquiries, we may collect:

  • Company name
  • Business email
  • Company website
  • Industry information
  • Purchasing requirements
  • Order volume expectations
  • Partnership information

Information Automatically Collected

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website pages visited
  • Time spent on pages
  • Referral source
  • Website interaction data

This information helps us improve website performance and customer experience.


2. How We Use Your Information

ShieldTite uses collected information for the following purposes:

Order Processing & Fulfillment

We use your information to:

  • Process purchases
  • Confirm orders
  • Arrange shipping
  • Provide delivery updates
  • Manage returns and refunds

Customer Support

We use your information to:

  • Respond to inquiries
  • Provide technical assistance
  • Handle complaints
  • Support warranty and product-related requests

Business Communication

For customers and business partners, we may use information to:

  • Provide quotations
  • Respond to RFQ requests
  • Discuss OEM projects
  • Support distributor cooperation
  • Provide product information

Website Improvement

We analyze website usage data to:

  • Improve website functionality
  • Optimize user experience
  • Understand customer needs
  • Improve products and services

Marketing Communications

With your permission, we may send:

  • Product updates
  • Promotions
  • New product information
  • Business announcements

You may unsubscribe from marketing communications at any time.


3. Cookies and Tracking Technologies

ShieldTite uses cookies and similar technologies to improve website functionality and provide a better browsing experience.

Cookies may be used for:

  • Website operation
  • Shopping cart functions
  • Customer preferences
  • Analytics
  • Advertising performance measurement

Types of Cookies We Use

Essential Cookies

Required for website operation, including:

  • Shopping cart functionality
  • Checkout process
  • Account-related functions

Analytics Cookies

Used to understand how visitors interact with our website, including:

  • Visitor traffic
  • Page performance
  • Website usage patterns

Marketing Cookies

Used to help provide relevant advertising and measure campaign performance.

These services may include third-party platforms such as:

  • Google Analytics
  • Google Ads
  • Meta advertising services

You can control or disable cookies through your browser settings. However, some website functions may not work properly without cookies.


4. How We Share Your Information

ShieldTite does not sell, rent, or trade your personal information.

We may share information only when necessary to provide our services.


Service Providers

We may share information with trusted third-party providers, including:

E-commerce Platform

  • Shopify

For website operation, order processing, and payment management.


Payment Providers

Payment information is processed securely through authorized payment service providers.

ShieldTite does not directly store complete payment card information.


Fulfillment & Shipping Partners

To deliver your orders, we may share necessary information with:

  • Shipping carriers
  • Logistics providers
  • Fulfillment partners
  • Amazon Multi-Channel Fulfillment (MCF)

Business Partners

Information may be shared when necessary for:

  • Customer support
  • Fraud prevention
  • Legal compliance

5. Payment Information Security

All payment transactions are processed through secure payment providers.

ShieldTite does not store your complete credit card or payment account information.

Payment providers maintain their own security and privacy standards.


6. Data Security

ShieldTite takes reasonable technical and organizational measures to protect your personal information.

We use safeguards designed to protect against:

  • Unauthorized access
  • Data loss
  • Misuse
  • Unauthorized disclosure

However, no internet transmission or storage system can be guaranteed to be 100% secure.


7. Data Retention

We retain personal information only for as long as necessary to:

  • Complete transactions
  • Provide customer service
  • Meet legal obligations
  • Resolve disputes
  • Maintain business records

When information is no longer required, we take reasonable steps to securely delete or anonymize it.


8. Your Privacy Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of personal information
  • Withdraw marketing consent
  • Request information about how your data is used

To exercise your rights, please contact us.


9. Children's Privacy

ShieldTite products and services are not intended for children under the age of 13.

We do not knowingly collect personal information from children.

If you believe a child has provided personal information, please contact us so we can take appropriate action.


10. International Customers

ShieldTite serves customers worldwide.

Your information may be processed and stored in countries where our service providers operate.

By using our website, you acknowledge that your information may be transferred internationally when necessary to provide our services.


11. Third-Party Links

Our website may contain links to third-party websites or services.

ShieldTite is not responsible for the privacy practices or content of external websites.

We encourage you to review their privacy policies before providing personal information.


12. Changes to This Privacy Policy

ShieldTite may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated effective date.

We encourage customers to review this policy periodically.


13. Contact Us

If you have questions regarding this Privacy Policy or your personal information, please contact us:

ShieldTite Customer Support

Email:

support@shieldtite.com